All sales are final. Bookings are non-refundable upon purchase. You can, however, change the date and time of your booking if it is more than 24 hours in advance. All minors under 18 years old must have waivers signed by their parents or guardians.

Birthday parties are available for kids 10 years and older. At least 1 supervising adult for kids under the age of 13. We reserve the right to refuse admittance to groups with kids if there are not enough supervising adults, adults are not providing proper supervision, or children are not mature enough to participate. In this scenario, you will receive no refund or rescheduling option. If you are interested in adding an additional hour to your event, please call us at 815-900-7224. Additional hours are subject to availability only. All minors under 18 years old must have waivers signed by their parents or guardians. Cancellation Policy: Birthday parties, team building events, and VR Rentals are non-refundable upon purchase and can be rescheduled no later than 7 days prior to the scheduled date. ​ In case exception from our cancellation policy is made, 6% processing fee is non-refundable.

Do you sell food? Can I bring my own? We don't sell any food or drinks at the facility. For regular reservations, you are welcome to bring in water bottles or sodas as long as they are safely kept in the seating area away from the VR stations. Outside food is not permitted unless you are hosting a party with us. This includes cake, cupcakes, pizza, alcohol and other catering items. Can I choose my own track? We offer different options depending on experience level and package. We want to ensure you have a great experience, so we typically start you off in a car that is easier to drive than say a Formula 1 car. Once you get the hang of it, you can progress to a higher performance car with each new race experience. Often people come in to practice their type of car on one of the local tracks, which we can absolutely do. What are the age and weight requirements for the simulators? The minimum height is 52" tall and there is no age requirement. The weight limit for our full motion machine is 350 pounds. What is VR Zone cancellation policy? All sales are final. Bookings are non-refundable upon purchase. You can, however, change the date and time of your booking if it is more than 24 hours in advance for regular bookings and more than 7 days for private events. What should I wear? Light-weight, comfortable clothes you can easily move around in and sneakers/flat shoes are recommended. You will be actively playing so heavy clothing and heels may hinder your movement! Glasses with large frames may not fit into the VR headsets so contact lenses are recommended when possible. For optimal comfort, long hair should be worn down rather than in a high bun or ponytail. Any physical limitations for participation? Because the experience is very visual, visual impairment is a limitation. People with heart problems, motion sickness, prone to seizures, and pregnant women need to proceed with caution at their own risk. If you have any medical condition, psychiatric condition, or similar, please consult with your doctor before participating. Who can participate? Any age limits? All minors under 18 years old must have waivers signed by their parents or guardians. Please, consider your own child's abilities before making a reservation! We have several fun, family-friendly games available in virtual reality and we will always work with you to ensure games are age-appropriate before the play time begins. We are ready to accommodate children who are at least 8 years old as long as they meet the mental and physical requirements to operate the headsets on their own and have the ability to follow basic rules that ensure the safety of themselves, other players, and the equipment. This means young players should be able to read, listen to directions and maneuver through games independently. Children with heads that are too small to fit in the headsets or hands too small to fit around the controllers, unfortunately, are not large enough to play. Birthday parties are available for kids 10 years and older. 1 adult is required per every 4 children under 14 years old. Adult supervision and assistance are required during the whole game time. It’s your responsibility to organize rotation if there’s more than 1 child per station on the reservation. We reserve the right to refuse admittance to groups with kids if there are not enough supervising adults, adults are not providing proper supervision, or children are not mature enough to participate. In this scenario, you will receive no refund or rescheduling option.